Lien – Equitable lien. The appeal of the claimant solicitors' firm (Bott) against a finding that it was not entitled to an equitable lien failed. Bott carried out work processing claims against airlines, including the defendant company (Ryanair). The Court of Appeal, Civil Division, held that where Bott simply wrote a letter of claim or assisted a client to complete the on-line form, and the claim was paid in response to the letter or the form, it was not entitled to an interest in the compensation that equity would protect. Further, Ryanair's process for compensation did not appear any more difficult to operate than Bott's method of receiving instructions.