In a report published in July, No time to retire—legal aid at 60, Citizens Advice warns that while one in three people experience legal problems in any one year, only 38 per cent succeed in getting help.

Fewer people are qualifying for legal aid, and lack of provision and long waiting times are preventing people accessing legal advice.
More than three-quarters of Citizens Advice bureaux staff reported problems finding Community Legal Service lawyers who would deal with urgent employment, housing and immigration and asylum cases, while 68 per cent had difficulties finding someone to take on urgent family law cases.