Negligence – Duty to take care. The judge had erred in deciding that there had been no breach of duty by the respondent NHS Trust's receptionist when she provided misleading information to the appellant about waiting times. Further, the appellant's unannounced departure from the Accident and Emergency department had not broken the chain of causation. Accordingly, the Supreme Court allowed the appellant's appeal relating to his claim for damages arising from brain damage suffered as a result of non-timely medical assistance, and remitted the case to the Queen's Bench Division for the assessment of damages.