Legal profession leaves consumers baffled

What barristers do is a mystery to the general public, according to Legal Services Board (“LSB”) research.

Less than a third of 2,033 adults surveyed in December felt they knew at least a “fair” amount about the work of legal professionals—despite the fact more than 60 per cent of them had personally used legal services.

According to the LSB, this suggests the public feel disempowered when it comes to comparing services and choosing a lawyer.
David Edmonds, LSB Chairman, said: “This research shows that consumers do not have the information or, sometimes, the skills to choose a lawyer based on their own assessment of quality or cost.”

On 1 January 2010 the LSB became responsible for overseeing the eight legal regulatory bodies, including the Bar Council.