According to the LSB, this suggests the public feel disempowered when it comes to comparing services and choosing a lawyer.
David Edmonds, LSB Chairman, said: “This research shows that consumers do not have the information or, sometimes, the skills to choose a lawyer based on their own assessment of quality or cost.”

On 1 January 2010 the LSB became responsible for overseeing the eight legal regulatory bodies, including the Bar Council.