First tier complaints

We continue our research into fi nding a practical way of ensuring all clients know where to complain should they need to.


Only 14 chambers agreed to take part in a recent exercise to examine the practicality of the current requirements and we need a stronger evidence base if we are to build a coherent argument for change. The Chair of the Bar Council Maura McGowan QC has kindly agreed to ask the Specialist Bar Associations and Circuits for input which we hope will give us enough information to have a better understanding of whether the current requirements are eff ective.

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