*/
Barristers and solicitors should provide the average costs of their services online and their regulators publish more accessible details of complaints and enforcement action, according to the Legal Services Consumer Panel.
The Panel said that legal services are ‘far behind other regulators’ and identified a ‘clear need for improved access to basic data’ provided in a transparent and ‘user-friendly’ manner.
It recommended that the frontline regulators – the Bar Standards Board and Solicitors’ Regulation Authority – carry out mystery shopping exercises to check the quality of service in ‘high risk’ areas.
Panel chair, Elisabeth Davies, said: ‘More needs to be done to empower consumers and encourage them to make informed decisions. Information, simply presented, at the time of need, is one tool that can be used by legal services regulators.’
Barristers and solicitors should provide the average costs of their services online and their regulators publish more accessible details of complaints and enforcement action, according to the Legal Services Consumer Panel.
The Panel said that legal services are ‘far behind other regulators’ and identified a ‘clear need for improved access to basic data’ provided in a transparent and ‘user-friendly’ manner.
It recommended that the frontline regulators – the Bar Standards Board and Solicitors’ Regulation Authority – carry out mystery shopping exercises to check the quality of service in ‘high risk’ areas.
Panel chair, Elisabeth Davies, said: ‘More needs to be done to empower consumers and encourage them to make informed decisions. Information, simply presented, at the time of need, is one tool that can be used by legal services regulators.’
Update from the Chair of the Bar
Save the Children UK is the latest charity to benefit from a £500 donation from AlphaBiolabs via the company’s Giving Back initiative
AlphaBiolabs has been awarded the contract to provide drug, alcohol, and DNA testing services for Hull City Council, following a rigorous competitive tender process
By Clement Cowley, Partner at The Penny Group
Modernising communication and collaboration at a leading Chancery set. A Zexi case study
How to build profile without compromising professional duties. By Naumaan Farooq, Co-Founder of Inked PR
A decade of reviews and research has disrupted accepted thinking in the search for causality. Suicides following abuse have overtaken domestic homicides. Is the law keeping up? Professor Susan Edwards KC (Hon) examines recent cases and the obstacles to successful prosecution
At least not that way, says Richard Paige
Heritage as an anchor and a compass, finding our common humanity and embracing the power of the outsider – Melina Antoniadis’s lessons learnt
Seeing the full picture – Baljit Ubhey OBE outlines the CPS action plan to tackle violence against women and girls, offering insights directly relevant to courtroom practice
Lauren Fullerton examines the how, what and why of setting up a second chambers base
