Counsel Magazine

The new Legal Ombudsman service

The Bar should be aware that, from Wednesday 6 October 2010, a new Legal Ombudsman service will start operating and will be
responsible for dealing with complaints about the services provided to clients by all legal professionals. This includes complaints about services provided by barristers, solicitors, legal executives and other types of legal professionals. Therefore, from that date, all complaints from clients of barristers about the service a barrister has provided will no longer be dealt with by the Bar Standards Board (BSB) but instead must be dealt with by the Legal Ombudsman service.