Counsel Magazine

As reported in the August edition of Bar News, on 6 October 2010 a new regime for dealing with complaints about the service provided by barristers to their clients will be introduced. On that date, the independent Legal Ombudsman scheme will commence operation and, under the terms of the Legal Services Act 2007 (LSA 2007), the BSB will no longer have the ability to deal with service complaints. Instead, the handling of such complaints will fall to the Legal Ombudsman.